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The GMB trade union had said the disruption "could have all been avoided" if BA had not cut hundreds of IT jobs in Britain and transferred the work to India. Read more: Air controllers report 40 incidents of drones near passenger planes On Saturday, BA cancelled all flights departing from London΄s two largest airports, Heathrow and Gatwick, due to the global computer failure, which hit check-in counters, online bookings and the airline΄s call centers.
The widespread disruption continued on Sunday, and also forced some flights into the UK to be cancelled. In total some 75,000 passengers were left stranded. Cruz told Sky News he was "profusely sorry" for the inconvenience caused, and promised an "exhaustive investigation" into the system failure. Returning to normal The BA boss said the airline was making "good progress" on restoring flights and promised that 95 percent of services would run from both airports on Monday. Those flights still canceled were mostly short-haul services, the airline said. Data from flight tracker FlightAware.com showed BA΄s sister airlines in Spain, Iberia and Air Nostrum, cancelled more than 320 flights on Monday. BA itself cancelled another 27 flights and had 117 more delayed. Read more: US considers laptop ban on all international flights The meltdown quickly turned into a major public relations disaster for the flagship British carrier, as both airports saw chaotic scenes.
Many passengers had to leave without their luggage, amid complaints about a lack of information. Costly glitch Financial analysts estimated the computer crash could cost the company up to 100 million pounds (115 million euros, $128 million) in compensation claims and lost business.
BA insisted the glitch was not part of a cyberattack, following widespread speculation in the British media. The UK is still recovering from a global ransomware attack that crippled crucial infrastructure earlier this month, including the state-run National Health Service.
mm/tj (AFP, AP, Reuters)